NO CUSTOMER SERVICE

<p>As they say, fool me once, shame on me, fool me twice, shame on YOU. Two years ago I complained about the non existent service levels of Telkom. Now, after 2 years, I tried to cancel my contract. With no luck. Actually, my contract expired, so in actual fact, I shouldn't be phoning and emailing to get this cancelled. Nontheless, a consultant phones with a great upgrade offer. One I couldn't refuse...But I SHOULD HAVE! Now, after the device has been delivered the 12th of July, this device is still not working. Their partners in crime, Mobile Talk, is just as useless...I suppose they follow the example that's set by Telkom Mobile. Everyday I phone and query why the sim is still not active. I'm told they will immediately activate it, but then I just phone again. Also- the day after the call where I agreed to upgrade, I phoned Telkom and said I actually wanted to upgrade to the even better package. I was told to wait until I receive the device and then they can fix this. Now I'm told I have to wait for 3 months. Why? I haven't paid, I was in my 7 week cool down period and I want to further upgrade...meaning more moola for Telkom. So yes, at this stage I would like to speak to the MD, or someone in charge and ask them if Telkom and Mobile Talk has a Service Level Agreement in place. I suppose not.</p>