No customer satisfaction from Telkom!!

Apparently the one Telkom consultant says it takes 2-4 hours to reconnect u're services....then when that time has lapsed another consultant reluctantly tells you very cheekily that it's 5-24 hours.....so 14 days after they deducted there money from my account that i didn't even give them permission to because of 7 open queries that was unresolved....I'm still without network.... again Telkom and some of it's consultants really has poor customer support....one consultant even blamed everything on management....and that was a first. I wish I can get into contact with someone from Telkom Head Office.