DT
Deon T

1 reviews | Active since Nov 2020

09 Nov 2020, 11:40

My experience with Mobile Talk and Telkom

Was called by Mobile talk and offered a decent data contract. Was assured that there was Telkom coverage in my area. Once I received the router, I discovered that there was no Telkom coverage in my area. I contacted Mobile talk and said I confirmed no coverage with Telkom. They agreed in writing that the contract was of no use to me and arranged within a day or two to uplift the router. A month later the full debit order went through my bank. I contacted Mobile talk via mail and from then on I was ignored. I reversed the debit order. A month later the debit order went through again, I reversed it again and online cancelled the contract directly with Telkom who gave no reply to me. Later a contract cancellation fee was charged on my account!!!!. I once again reversed this as I feel I did not benefit anything on this contract!!!. Telkom then proceeded and handed me over to debt collection. I explain everything to the debt collection official. His response was that he agrees with me but that this was my fight with Telkom and I will now be blacklisted. In other words, I must now take up a fight with Telkom, who ignored all my E-mails. To prevent them from blacklisting me, I paid the contract cancellation fee. In short, this is the type of service you can expect from Mobile Talk....

0
Replies (0)