1 reviews | Active since Jan 2012
Mobile Talk Telesales **** WARNING to everyone
Warning Mobile Talk
I was called by a Mobile Talk agent around end August beginning September 2016 and was offered a tablet with 2 sim cards, the one was """LTE UNCAPPED""" my total was R239 for 24 months. I asked the agent about 10 times are you sure its uncapped because its cheap to my liking and I have doubted it but he convinced me and he even made a Telkom representative call me and confirm.
A week or 2 later the parcel arrived and the one sim was 100MB pm and the other 1GB pm, I called Telkom mobile and complained and the then said we need to activate both simcards first and after doing so they confirmed the 100MB and 1GB pm and I was told to call Ignition Group. I got put trough to the Mobile Talk department and explained my issue to them and the lady I spoke to told me that they will go and listen to the recording and call me back.
I never received a call and called them back again only to be told that they will collect the parcel once they have pulled the call recording. I went on holiday that September and when I go back from KZN the parcel was still here at my place. I then took the goods to the nearest Telkom mobile store and was told the cant accept it because its done trough mobile talk.
I then got billed via debit order and went to the bank to reverse and stop the debit order. In July 2017 P&P Attorney's contacted me regarding the outstanding amounts from Telkom Mobile. I told them what was going on and they then requested a letter from me and said they will contact Telkom.
A month later I called the attorneys and I was told Telkom did withdraw the matter.
12 November 2018 I went to Telkom mobile in East Rand Mall and I was told I cant apply for a LTE router as my account is suspended and I might be blacklisted
Its 2 years and 2 months later and this is still not fixed. The 2 sim cards and the tablet is still un used in the box I received it in.
Mobile Talk fix this as I was **** to from day one and I never called you guys for anything, your sales rep called me to steel from me.
Please be advised that you will be contacted and assisted.
Kind Regards
Please be advised that you will be contacted and assisted.
Kind Regards
