Mobile Talk telesales blatantly lie to consumers, do not accept any telesales offers. ( a total ****)

Received a call from an agent, Nduduzo Nzimande on 11 December with an offer to "upgrade" my current Telkom WIFII data contract to double the data for the same fee. (ref provided IG2020) Proceeded to ask for all my details which made me suspicious that this was not an upgrade but a new contract, and I asked no less than 3 times for confirmation that this was a replacement and not a new contract. I was then assured I would receive an email and sms to verify, plus the call was recorded so I was covered, the mail and sms never arrived but lo and behold the router arrived on the 17 Dec 2017. When I phoned Telkom as advised ( 081180) I was duly informed this was a second contract and not a replacement and I must take up with Mobile Talk as they do not interact with each other. ( even though Mobile Talk is acting on behalf of Telkom, Telkom you are damaging your reputation in the service industry so beware) I sent an email, logged a call ( ref 296011) to be told it will take 3 days to respond to this query and they will collect the device and then reverse this order. Absolutely no accountability for their people deliberately misleading consumers, nor any speed to act given that I am going on vacation in 2 days so this will no doubt result in a bill for this month that I will then spend more cost trying to resolve than I will recover. Absolutely shocking that organisations are permitted to operate with this level of duplicity, and there is absolutely no way I will ever trust or engage with a telesales operator ever again. Wonderful way to destroy your own business Mobile Talk, your survive on telesales, but you will not survive if you destroy your own reputation in the market place due to blatant lies and then very poor customer service follow up. I certainly hope that leadership of this organization takes note and addresses this serious issue, as a very poor reflection on top management.