Mobile talk misrepresents LTE contract, does not cancel as requested

<p>End of June I was contacted by an agent claiming to call from Telkom and offering to upgrade my current LTE contract to Unlimited for R699, which was less than I pay for my capped contract. I expressed concerns about the cancelling of my current contract but was assured it was no problem.</p> <p>On 5 July I received the Huawei router and then only learned that the contract was with Mobile Talk, and not Telkom. After reading extremely bad reviews of Mobile Talk, I phoned and emailed them the same day requesting to cancel the contract (I was told there was a 7-day cooling off period). Annalyn Divid rep**** to me via email stating that my contract will be cancelled. The unopened Huawei router was collected by their couriers on 8 July, and I thought it was the end if it.</p> <p>Now I received a bill for July from Telkom for the Uncapped contract for R1499.92 (not R699 as they sold it to me). Clearly the contract was not cancelled, and furthermore, it is more than double the price sold to me.</p> <p>I want this contract cancelled immediately, please contact me as soon as possible, of I will have to take further legal steps.</p>