Mobile talk - *********** **********

I received a phone call from Mobile talk more than a month ago. The agent explained they had a deal for uncapped LTE, which seemed good to me at the time. I told her I'm interested. After the call I received an email confirming my order. It was not uncapped LTE at all! It was the following: Samsung Galaxy A20 Black + Free SIM & Connection on FreeMe 1GB TopUp + 1GB Telkom Data X 3 Months Huawei E5577 Mifi + Free SIM & Connection on SmartInternet Top-Up 1GB.

So two devices and 2GB of data! I felt absolutely mislead, and immediately phoned back again. The consultant "canceled" the order and reassured me that nothing will be debited from my account. (luckily for me all phone calls are recorded - right?) Two weeks later the couriers showed up with the parcel. I refused to sign for it. Mobile talk phoned me a few times where I explained the situation and every time I thought the matter was resolved.

Debit order day arrives and I get debited with R150 not once, but twice!! I am actually fuming a bit. I dont know if Mobile Talk is trying to commit ***** or whether they are incredibly ***********. You guys are in violation of so many laws and acts here. Have you even heard of the consumer protection act? Recognize the term POPI??