LC
Lauren C

1 reviews | Active since Mar 2019

27 Mar 2019, 10:39

Mobile Talk FOREVER offline

On the 4 March 2019 I got a call from Sohail Mohamed, he told me that I would get uncapped WIFI for R599, and here I thought wow that's a bargain! And obvious took out the contract. The device was delivered 12 March and this is where the pap paw hit the fan. I called Telkom 12th March and told them I'm unable to connect to the wifi, they asked me for my details, Telkom could not help me because Mohamed had captured the wrong banking details COMPLETLY wrong (not sure where he got those details from) , so I had to go into a Telkom store to correct it, which I did. The night of the 15th March I was still struggling to connect and I called Telkom again, the guy asked me for the sim number which I gave him, he then said "oh this is a business contract and asked me do I know what the business contract is" which I said no, "he then said did the sales person not explain to you the hours" I said no, "the guy said again so did they not tell you the business hours is 12am - 5pm," I was furious because Mohamed has not disclosed this to me or my husband when he called us. Why would I take out a contract like this when 12am I am asleep and I only get home at 16h45 which leaves me of 15mins to sit on the internet. The 16th March I tried calling Mobile Talk, and oh GOSH what a FLIPPEN nightmare because the guy on the other side "Sandile" is forever telling me to call back "in an hour because they off line" or "the technician is working on there system", or "its load shedding". I have been calling Mobile Talk since the 16th March and to date I can not get any help.

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