Mobile Talk - FALSE ADVERTISING TO MAKE A SALE

<p>We took out a contract and was promised by the sales agent that we would receive unlimited data for cost just over R200. This brings out the true meaning of "<em>if it sounds to good to be true. it probably is</em>"</p> <p>but the sales agent confirmed this numerous times and therefore we continued with the deal. We received delivery of a 5GB daytime and 10GB night surfer which was not part of the conversation with the sales agent. Now we are requesting the conversation or transcript of that conversation by logging a suport query and even this call gets closed without any explanation. Now we had to reopen another case.</p> <p>The order number is MT- ********** 6-1, ticket number/s 91093(logged on 22.03.17) and 92558(relogged 27.03.17).</p> <p>We do not want this package that was delievered but would like to receive the conversation as it was stated that the recording was to safe guard both parties and would be made available upon request.</p> <p>The annoying aspect of this was that the sales representative was adament that we were going to receive an unlimited data deal so I even thought of replacing my ADSL line with this as Telkom also cannot get my speed right after four months of trying with *********** technicians.</p> <p>What about consumer protection, is our rights being violated. Can service providers lie to make a sale and get away with it.</p> <p>I mentioned 'we' as this deal was heard both by myself and my spouse. The deal was for my spouse but I confirmed all the details first, and the 'unlimited' was repeated to my wife.</p> <p>Frastrated ex client to be.</p> <p> </p>