MOBILE TALK - AVOID AT ALL COST

<p>I received an unsolicited call from a man who gave me his full name as MFUNDO WANDILE NGWAME (Employee Code 6629) He also gave me what he said was HIS number to call in the future if I had any queries. I asked him if this was his direct line and he said that if I called this number and quoted his name and Employee Code that I would be put through to him. He purported to represent Telkom (and he quoted a lot of my Telkom account details to back this up - how did he obtain these details?) He spoke about my Telkom contract and all it entails (ADSL line, free after hours and weekend calls etc) and he offered me a new deal with significantly faster internet speed and retaining all the other benefits of my current Telkom contract and to top it all it would be R100.00 per month cheaper than my existing deal.</p> <p>I asked him what was the catch because his offer sounded too good to be true and anything that sounds too good to be true usually is. He laughed this off by saying "you throw, I catch." At all stages of the conversation I was querying him and making him confirm everything that he was saying (the call started off with that old adage "all our calls are recorded" so I was making sure that I had a clear record of what was being offered) When he repeated the offer to me before I agreed to it, he mentioned 10gigs of data monthly and, as I am currently receiving 20gigs, I thought that this was the reason for the cheaper rate. When I asked him about this, he apologised profusely and assured me that the deal he was offering included 20gigs of data as well as the free calls and all the other aspects of my current Telkom deal. I accepted the offer and was told that my free router would be delivered in the next 7 to 10 days. He also asked for my email address and said he would email me the new contract.</p> <p>When I hadn't received any email confirmation by the next day, I phoned the number he had given me and was connected to "MOBILE TALK". When I asked the lady who answered my call if this company was part of Telkom she said it was not. When I gave her the name and Employee Code of MFUNDO, and asked to speak with him, she rep**** that he was only on sales and that she was not able to put me through to him. When I then asked her to check on my order, she looked it up on their system (using my ID number as reference) She confirmed the order and started giving details of what the order entailed. When she mentioned 10gigs of data, I stopped her and explained that I had been offered 20 gigs. She told me it was definitely only 10gigs. I told her that I had queried that with MFUNDO and that he had assured me it was 20gigs, but she was adament that it was only 10gigs. I then said "so he **** to me?" and she said "YES" I then asked whether he had told the truth about the free after hours and weekend calls and she told me that the contract they were offering me was "data only" and there were no calls whatsoever! When I asked her if I could obtain a copy of the recording of my conversation with MFUNDO, she told me they don't give out copies of the recordings, they were for their use only.</p> <p>I immediately then asked her to cancel the order, which she supposedly did while I was still on the line to her. She said that she would send me an sms confirming the cancellation, but so far I have had no further communication from them. </p> <p>Last evening I tried calling their number again and I got through to the recorded voice but when the voice said I was being transferred to a consultant, the line just went dead. This morning when I tried that number again, it didn't ring and I got a mechanical voice telling me "there is no reply from the number you have dialled"</p> <p> </p>