EG
Estelle G

1 reviews | Active since Jun 2019

10 Jun 2019, 15:10

Mobile Talk acting on behalf of TELKOM

I received a phone call from Mobile Talk today (11 June, approximately 11h00) named Mobile Talk and they said they are part of Telkom and they offered me unlimited wifi internet and only to find out the contract only offer 1G of data and are limited to a Telkom Wifi Hotspot. I contacted them immediately as soon as I received my application/order (11 June, 14h30) to explain the order to me, because it is completely a misinterpretation of what is offered. After my first phone call I only received a cancellation from Rescue Box (Internet Service separate from Mobile Talk) and after my second phone call to the same number I was notified that they will request a cancellation but takes up to 24 hours to confirm my cancellation. My biggest concern is that both the two people, representing the company mentioned to me afterwards that I was misinformed and secondly to mislead the public in the sense that they are Telkom is a serious offence. Is there any way that Telkom can take this up with them. They are using their name to market their products. Please can this be diverted to Telkom.

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