MOBILE ****, ZERO support and ********* in their Sales pitch.

They called me last week, Thursday, 20 January 2022. The salesperson was named Angelo and I believe the manager said his name was Lorenzo. Now that I read all of the reviews, those names are probably ****.

Upon answering the call, they immediately began selling this 'great deal' as a Telkom reseller, offering unlimited, uncapped data - never once mentioning that it was only during working hours.

Upon finishing the call and having authorised a debi check, I decided to look at their website which turned out to be severely LIMITED in information. It didn't give an address, contact details or anything. I only had the support email.

I immediately contacted them to ask for the terms and conditions they verbally confirmed would be sent to me via email. The 'support team' got back to me and said it was a telephonic sale so there won't be such an email.

I immediately wrote back and said that I would like to cancel the agreement since the modem has not yet been delivered and I will immediately return it unopened if and when it does get delivered.

they deducted R 159 from my account and have not responded to any of my multiple requests to receive written confirmation of my cancellation.

My 'debit order' date is supposed to be the 25th, but I don't want to wait until February 25th to find out they didn't cancel and just continue to deduct funds.

Someone, please help!