1 reviews | Active since Jan 2015
Misrepresentation of products and packages
Mobile Talk have totally misrepresented the facts to me in order to get me to sign up to their Telkom LTE package<br> <br> I was told that I would get a package that was capable of 150Mbps, but Telkom does not provide this speed. When I complained about getting 8 or 9 Mbps, I was told to phone Telkom as it was their problem. I have since been informed by Telkom that someone should have been sent to Test the signal in my area and an external antenna provided if the signal was low. This did not happen!<br> <br> I was told I would receive the same package as my current ADSL package, but the package was 20Gig Capped whereas my current package is Uncapped . I was told that I could upgrade to Uncapped after 3 months as this was a special and Telkom did not allow for upgrades within 3 months. Telkom has since informed me that you cannot upgrade this package to Uncapped and I should have been offered Uncapped if that is what I wanted. The Uncapped package that I was told that I could upgrade to, is a limited offer and probably will not be available in 3 months' time.<br> I requested on numerous occasions to speak to a manager, but I was always told that the manager - Mr. Kershan Pillay, was not available.
Thank you for your enquiry.
Please be advised that a consultant will contact you on Monday 15 February and will assist you.
Kind Regards
The Mobile Talk Team
Thank you for your enquiry.
Please be advised that a consultant will contact you on Monday 15 February and will assist you.
Kind Regards
The Mobile Talk Team
