1 reviews | Active since Jan 2016
MISLEADING SALE - MOBILE TALK
I was phoned by a mobile talk agent regarding a new LTE contract. I was told told in NO UNCERTAIN TERMS that the line would be uncapped or an OPEN LINE , at speeds of over 90Mbps, could connect at over 30 Meters to over 2 and would cost me R499/pm. I asked numerous times if the line was definitely uncapped & the agent said YES. Since this was a better deal than my current uncapped ADSL line and being a mobile service offering I obviously took the deal as it was a no brainer. As I was going away in December I thought it would be sensible to activate the offer in January - I was told that the account would be activated on activation of the SIM card - ANOTHER MISLEADING ISSUE - when I called to activate it was apparently already activated....to mu surprise - we queried the data situation and discovered that it was in fact a capped line of 30 GIGS - not what was sold to me AT ALL! There is no need for me to move from an uncapped to a capped service - shock horror! On requesting cancellation I was told that I was out of the cooling off period and would have to pay a cancellation fee - which I am still waiting in anticipation for......please beware!
Thank you for your enquiry.
Please be advised that you will be contacted and assisted shortly.
Kind Regards
The Mobile Talk Team.
Thank you for your enquiry.
Please be advised that you will be contacted and assisted shortly.
Kind Regards
The Mobile Talk Team.
