Misleading - Poor Servive - Rude Staff

On the 23 October we were offered a Deal on LTE from the call centre. I am currently a telkom Cutomer, so it would seem that they have taken my details directly from a telkom system (will follow this up with Telkom and The National Consumer Commission). To date we have not received any communication about what was sold to us. When I called the call centre to inquire they referred me to telkom with a reference number (needless to say telkom knows nothing about this). I called back and spoke to Michelle Mckenzy where I was informed that they dont have stock and that they dont know when they will have. I asked why we were not informed only to be told that an SMS was sent to us(never got it). When I asked to Speak to a manager or supervisor I was told to send an email in order to do this. I then asked Michelle to give me the details of the Directors to which she rep**** \ i dont know who that is". I asked Michelle to get the details from someone that does know"