EL
Elijah L

1 reviews | Active since May 2016

11 May 2016, 09:36

Misleading Information on Telkom Upgrades Sale call

<p>An agent called me from mobile talk stating that for R89 a month i will keep my current Telkom Smart Internet 1.5 gig package and i will receive a Huawei tablet.When i received my delivery and checked the invoice, it states my monthly tariff will be R149.I am extremely annoyed at the misleading information presented to me by the agent.I repeatedly asked if i would only pay R89pm and nothing more and he confirmed multiple times that this is the case.</p> <p>I also called to inquire the issue and the call center agents says she is not sure why the agent said that to me.Is that the best explanation they can offer me?not even a sorry for misleading me???</p>

0
Replies (8)
Mobile Talk
Mobile Talk's reply11 May 2016, 09:42
Official

Thank you for your inquiry , you will be contacted shortly.

Kind regards

Mobile Talk Team

EL
Elijah L's update12 May 2016, 12:20
Reviewer Update
have not received feedback yet
Mobile Talk
Mobile Talk's reply12 May 2016, 13:58
Official

Hi

Team Leader will contact you shortly.

Kind Regards

Mobile Talk
Mobile Talk's reply12 May 2016, 14:19
Official

Hi

As discussed telephonically, we have logged for collection and cancellation.

Kind Regards

EL
Elijah L's update12 May 2016, 14:30
Reviewer Update
I do not expect to pay any cancellation or retrieval fee. As discussed I also want a copy of the recording. Thanks
EL
Elijah L's update12 May 2016, 14:30
Reviewer Update
I do not expect to pay any cancellation or retrieval fee. As discussed I also want a copy of the recording. Thanks
Mobile Talk
Mobile Talk's reply12 May 2016, 14:35
Official

Hi

We have escalated for the above request. Once obtained you will be contacted with the needed feedback.

Kind regards

Mobile Talk
Mobile Talk's reply12 May 2016, 14:37
Official

Hi

We have escalated for the above request. Once obtained you will be contacted with the needed feedback.

Kind regards