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AL
Anel L

1 reviews | Active since Jan 2017

05 Dec 2017, 09:39

LIE TO SELL TELKOM PRODUCTS!!!!

Raheesa Sheik Employee nr 11141 phoned me from Mobile talk to sell me Telkom wifi. Price R269 for 10gb day 10gb night special. Checked on the system confirmed I am in your cover zones. Even quoted me streets in my area. First of all after numerous calls your telkom support guy tells me that the sales people lie to sell your products and that I do not have reception in my area and that the product she sold me will not work at all. I immediately cancelled this as this was all lies. Now I get an account for R384.70????? What happened to R269???? I want all of this cancelled immediately!! I have already filled in the cancellation form and send it in but no confirmation yet!!!!! My debit order has already been cancelled with my bank.

0
Replies (14)
Mobile Talk
Mobile Talk's reply05 Dec 2017, 09:42
Official

Good day,

You will be contacted shortly.

Thanks

AL
Anel L's update15 Dec 2017, 07:53
Reviewer Update
Still waiting in anticipation!! At least got a response that they received my cancellation forms.... But cannot stop Telkom debitorders so I guess I will still lose money.
AL
Anel L's update01 Feb 2018, 08:55
Reviewer Update
Well they are still deducting money from my account even after I have filled in a cancellation form!!!!! So yet again Telkom is taking money for nothing and NOBODY has contacted me whatsoever. Convenient when nobody can stop you from deducting money from their account!!!!!!! I suppose contacting you shortly means in another year!!!!!
Mobile Talk
Mobile Talk's reply01 Feb 2018, 09:10
Official

Good Day

Kindly provide us with an alternate number so that we can contact you , as the number number goes to voice mail.

Kind Regards

Mobile Talk
Mobile Talk's reply01 Feb 2018, 09:10
Official

Good Day

Kindly provide us with an alternate number so that we can contact you , as the number number goes to voice mail.

Kind Regards

AL
Anel L's update01 Feb 2018, 09:14
Reviewer Update
********** 078 is my only number
AL
Anel L's update01 Feb 2018, 09:14
Reviewer Update
NO missed calls on my phone
Mobile Talk
Mobile Talk's reply01 Feb 2018, 09:22
Official

Good Day

Please can you forward your number on private reply, so that we can view your number.

Kind Regards

AL
Anel L's update01 Mar 2018, 07:54
Reviewer Update
Right so I got an email to say that my problem has been resolved and my case is closed BUT GUESS WHAT MY DEBITORDER IS STILLLL GOING STRONG!!!!!!! Am I going to get money back?????? This is the most pathetic service I have ever got from any company in a long time!!!!!
AL
Anel L's update01 Mar 2018, 07:57
Reviewer Update
Dear Valued Customer, Your case no ********** 8 is resolved. Please call 081180 for Telkom Mobile related queries and 10210 for Telkom Services and Products related queries. Regards, Telkom | Business Connexion
AL
Anel L's update01 Mar 2018, 07:57
Reviewer Update
What a joke!!!!
AL
Anel L's update07 Mar 2018, 17:04
Reviewer Update
CAN YOU BELIEVE IT THEY CHARGE ME A R1000 TERMINATION PENALTY !!! THEY **** TO ME I GOT NOOOOOO SERVICE WHATSOEVER AND THEY CHARGE ME A TERMINATION PENALTY. TELKOM *****S YOUR MONEY!!!!! THEY GET PEOPLE TO LIE FOR THEM TO SELL THEIR NON WORKING GOODS AND THEN THEY TAKE YOU MONEY BECAUSE THEY KNOW THE BANKS DOES NOT ALLOW YOU TO STOP THEIR DEBIT ORDERS!!!!! DO NOT SUPPORT THEM!!!!!
AL
Anel L's update10 May 2018, 18:29
Reviewer Update
Right so after a few calls I got this nice lady that tells me that Telkom is going to refund me my R1000 that I lost. AND GUESS WHAT, NOTHING HAPPENS!!!!!!
AL
Anel L's update09 Jun 2018, 16:51
Reviewer Update
And I still haven't received my refund ?