eP
emil P

1 reviews | Active since Sept 2012

15 Sept 2016, 13:18

Lack of understanding of products been sold

<p>On the 8th September i placed an order for a Huawei P8 lite with mobile talk. Today on the 15th September i recieved a sms saying that due to my poor credit record, my order has been rejected. After calling mobile talk, i was informed that this wasn't the case and my order was rejected as i must contact Telkom directly. After contacting Telkom directly, i was informed that the contract price had increased by 40%. </p> <p> </p> <p>This was false advertising by mobile talk which is in essense *****. I hope that they take this matter up internally to ensure it doesn't happen again.</p> <p> </p> <p>Contact No: ********** 994</p>

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Replies (3)
Mobile Talk
Mobile Talk's reply15 Sept 2016, 13:20
Official
Good day, Kindly be advised you will be contacted shortly. Thanks Mobile Talk
eP
emil P's update20 Sept 2016, 10:47
Reviewer Update

Thank you for the call and saying sorry.

It still doesn't change the fact that the sales agents are selling invalid contracts which constitutes *****.

Mobile Talk
Mobile Talk's reply20 Sept 2016, 10:52
Official
Good day Please be advised that this issue has been sent through to the sales department the Managers will look into this matter. Kind Regards The Mobile Talk Team