kH
kyle H

1 reviews | Active since Jun 2016

14 Jun 2016, 13:01

*********** sales staff & Non-existent client service.

<p>a sales agent from mobile talk offered their LTE package to me, I was interested but only on the condition that the service would be available in the area I was relocating to in the Western Cape.</p> <p>this was confirmed in the voice recorded call that the service would work in this area so I accepted the deal on this condition - this was not the case as there was no coverege in the area I had reloctaed to.</p> <p>I submitted the query in January 2016 and i am still trying to get answers - Mobile Talk and Telkom keep passing the buck and no one can or is willing give me a clear answer. I eventually managed to get confirmation of cancellation in May 2016 but I am told I am in arrears of over R1100.00 - for a service that I was mislead to buy by them and their non existent after sales service has been drawn out so long that I have been charged for months of a service I did not get.</p> <p>they couldnt be bothered to attend to my query in 6months but are quick to hand me over when money has not been recieved even if it was incorrectly charged.</p> <p> </p> <p>stay clear of Mobile talk & Telkom - they do not give a dam about their customers, this is evident in their shocking service delivery. </p>

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Replies (2)
Mobile Talk
Mobile Talk's reply14 Jun 2016, 13:04
Official

Thank you for your enquiry.

Please be advised that you will be contacted shortly.

Kind Regards

The Mobile Talk Team

Mobile Talk
Mobile Talk's reply14 Jul 2016, 11:56
Official

Good day

Trust you well

Kindly be advised you will need to call Telkom on 081 180 to get assistance regarding your refund.

Thanks

Mobile Talk