****in ****ed

<p>I was contacted by someone from their call centre, with an offer for the new HUAWEI Wifi router and a 10gig data on Telkom. I already had a 5gig data plan with them so I figured it's a good upgrade. All this was done on the 2nd of March. With their delivery being between 4 to 5 days, I am thinking I will get the device soon. The week of the 10th March went by and I haven't received anything. On the 13th March I get an SMS saying "congratulations on your upgrade ". And am asking myself if am not suppose to be congratulated when I have the device and all. I call Telkom and ask them what's up, they tell me a sim swop was done on my contract since I ordered a new device through mobile talk. Ok, but I don't have the device, so why wasn't I told before the sim swop is even done ? I call mobile talk to query what's going on, they tell me my order was returned to the dispatch. Ok, but then why was a sim swop done when the device was returned? Question a answered. Lady Nadia tells me she will follow up the order and find out what happened, who signed for it and all that. Ok fine. Waited the whole day and no response. I called them back and I am told the device is working and the sim too, which I both don't have. Now on my side, my SIM card "one that I had all along" is disconnected completely. I haven't had internet for 2 flippin days. I called Telkom so they can cancel the sim swop, how useless that my service provider gives my info to this useless mobile talk, and when they are not delivering their end of the contract, they can't cancel the sim swop nor suspend my account . I am fed up with mobile talk and their bull**** service</p>