ICASA
<p>Good Day </p> <p> </p> <p>I have tried contacting your call centre once again and each time the line gets cut.</p> <p> </p> <p>I have made contact with ICASA regarding our query and the manner in which this request has been handled to date. The fact that we have to follow up, beg to speak to mangement and also not be given contact details of the person who is dealing with our complaint isnt ethical and doesnt stand in line with type of servicing we as consumers should be receiving. </p> <p> </p> <p>As discussed with an official at ICASA, if my settlement letter and confirmation that my ITC profile is being updated is not received by close of business today, they will be formally taking the case over. </p> <p> </p> <p>This case has been with you for the last seven days and we are still struggling to get to a resolution.</p> <p> </p> <p>If the letter isnt received today, all evidence will be handed over to ICASA for them to persue. </p>
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Replies (2)
Mobile Talk's replyOfficial
20 Dec 2016, 15:17Good Day
As advised, your query is now with Telkom we have escalated your query you will be contacted once feedback is received.
Kind Regards
The Mobile Talk Team
Best regards,
Mobile Talk's reply20 Dec 2016, 15:17
Official
Good Day
As advised, your query is now with Telkom we have escalated your query you will be contacted once feedback is received.
Kind Regards
The Mobile Talk Team
Best regards,
Mobile Talk's replyOfficial
05 Jan 2017, 09:21Good Day
Please note that we have requested the Credit Bureaus to remove the arrear payment and written off status/default status from consumers profile and update to paid in full and closed.
The Credit Bureau update will take at least 7 days excluding weekends and Holidays.
Customers can draw a free Credit Bureau report after 7 days excluding weekends and public holidays.
· The Credit Bureaus contact details are as follows:
· Experian Bureau (consumers): www.experian.co.za or ***
· TransUnion ITC (consumer and businesses): www.transunion.co.za, ***, or ***
· KreditInform (businesses) ***
· Micro Lenders Credit Bureau (MLCB) ***
· Compuscan: www.compuscan.co.za or ***
· Website address: www.xds.co.za or ***
· Business Experian: ***
Do not hesitate to contact the undersigned should there be any enquiries pertaining to this matter.
Kind Regards
The Mobile Talk Team
Best regards,
Mobile Talk's reply05 Jan 2017, 09:21
Official
Good Day
Please note that we have requested the Credit Bureaus to remove the arrear payment and written off status/default status from consumers profile and update to paid in full and closed.
The Credit Bureau update will take at least 7 days excluding weekends and Holidays.
Customers can draw a free Credit Bureau report after 7 days excluding weekends and public holidays.
· The Credit Bureaus contact details are as follows:
· Experian Bureau (consumers): www.experian.co.za or ***
· TransUnion ITC (consumer and businesses): www.transunion.co.za, ***, or ***
· KreditInform (businesses) ***
· Micro Lenders Credit Bureau (MLCB) ***
· Compuscan: www.compuscan.co.za or ***
· Website address: www.xds.co.za or ***
· Business Experian: ***
Do not hesitate to contact the undersigned should there be any enquiries pertaining to this matter.
Kind Regards
The Mobile Talk Team
Best regards,