Greedy Telkom - always check your bills - I am done with Telkom

I have cancelled my contract via e-mail dated 30/07/2020 and on Telkom's cancellation app; I even went to Clearwater Mall Telkom shop, when I claimed to cancel my contract, all of sudden Telkom were off line - how convenient. Herewith correspondence via e-mail which Telkom have received: From: Sonja De Swardt Sent: Thursday, 30 July 2020 14:54 To: '10213' <***>; 'Self Service' <***>; '***' <***>; '***' <***> Subject: CANCELLATION : Telkom ACCOUNT NUMBER 335 287 814 Importance: High Dear Rifeloe Malatsi / Telkom Trust you are well; Hereby I confirm to cancel my account with one month’s notice for the Wifi account. The number is 081 311 7416 TELKOM Acc Nr: 335 287 814 You still deducted my account 30/09/2020 to the amount of R226.30. Please deposit my money back into my account with immediate effect. No vouchers nor credit from Telkom. I am done with you. I am a struggling, single Mom - always have to check bills from greedy providers like Telkom. Thank you.