From Pillar to Post with no help!!!!

I wish I had read the reviews before I entered into a contract with these guys! yho. when I received my Mobile Wifi router on the 03/08/2019, I called Telkom to check if the sim is Rica'd and activated. they told me that I should wait 72 hours, by Monday it will be working, the consultant told me to phone Mobile Talk so that they send the order number for the sim to be activated by Telkom.

when I phone mobile Talk, the guy told me that my initial order for the device was cancelled. i was shocked because I had received the device, he then told me he will escalate this but my router will be up and running on Monday after 5pm.

I call Telkom on 05/08/2019 in the evening, I was advised that my order was cancelled and was not taken up, and I should call Mobile Talk sales department to find out what's happening. I called earlier, no one is picking up on the line, all I hear is a song by Juluka from start to end.... mind you, its not even a toll-free number. I need someone to call me and explain what is happening.