********** - BEWARE OF MOBILE TALK - They are the biggest *****.

<p>Just over two weeks ago I saw an advert on facebook for a really great contract deal and proceeded to contact Mobile Talk - The sales lady that helped me was excellent and she made a really good sale and said that if my contract was successful then my phone will be delivered within 3 to 5 working days- two days later on the 26th January 2017 I received a confirmation sms that started that my contract was successful ansd I also received an order number. I received two sms messages from Mobile talk confirming my order and I didnt think much of it at the time because sometimes a message comes through twice, the following day I looked at the messages and realized there were two order numbers - I proceeded to call Mobile talk and the consultant said the extra order number is for a second sim card, after explaining for what seemed forever that I never requested a second sim card and he then cancelled that extra order - When I asked when my expected delivery date was I was told 7 to 10 working days.</p> <p> </p> <p>This did not sit nicely with me and I proceeded to email their support team, when I received no answer I called their number again and this time the consultant told me that my banking details are incorrect ( this was strange because the lady that made the sale confirmed it with me to make sure its correct ) I asked why didnt the consultant that I spoke to earlier ( regarding the second order number for the extra sim) why didnt he mention this to me? I didnt get a clear answer - I thought okay maybe there was a typo and again confirmed my details - this was on the 30th January 2017.</p> <p> </p> <p>I then got an email from Mobile talk saying my query I sent through has been closed - I rep**** back and said how can this be closed when no one responded to resolve this query.</p> <p> </p> <p>On the 7th February I received an Email welcoming me to Mobile talk and this email again confirmed my order number.</p> <p>To follow up on my order and to get clarity on delivery date I called the offices again, After getting nowhere I was eventually told that they havent confirmed my banking details yet, this was now the 7th of February 2017 - almost a week after I gave my details again for the second time. I was told the reason for this is because their system with Telkom is down. I recieved and email a few min after that saying I should contact Telkom directly to confirm my order delivery, which I proceeded in doing and was made to look like a complete fool because they knew nothing of this and said their is nothing wrong with their systems.</p> <p> </p> <p>The next day I called Mobile Talk offices again and was again disappointed with no real answer and was just told that I need to wait a few days. This started to feel very fishy to me and when I started to threaten to take this to Consumer Protection act I recieved an email again saying my query has been closed and again I rep**** that it cant be because I have requested three days in a row for someone to contact me and no one did so how can they say it has been resloved.</p> <p> </p> <p>As a final attempt to get some answers regarding my delivery I sent an email this morning 10 February 2017 because its now been 10 days and I was supposed to receive my phone 5 days ago and again after waiting all day - I recieved no answer. then now at 7pm I recieve an sms saying that unfortunately my application has been unsuccessful. Weird right.</p> <p> </p> <p>I started to do some research and found that I am not the first person to received this service and actually feel very hurt for the reason that I have been conned and **** to by a comapny that cliam they are a part of Telkom.</p> <p> </p> <p>I am going to be taking this as well as all the email correspondance and sms messages from Mobile talk to Consumer Protection Act as I strongly believe that service and cons like this should not be allowed.</p> <p>Very very disappointed, I have a business to run and this was my main reason for contacting them because with the belief that they are part of Telkom I thought I was in good hands, but I ended up wasiting more aitime on calling them than anything else - I actually lost more that I actually gained.</p>