1 reviews | Active since Sept 2016
Follow Up - Breach of FAIS ACT - OMBUDSMAN Complaint
<p>This morning i received a call from Lilian regarding my complaint. She promised that she would assist me in getting my issue resolved and asked that i please allow her just 30 minutes in which to provide me with feedback to which i agreed. THAT WAS AT 9:30AM THIS MORNING!!!! I asked her for her contact details and she said i could call the call centre and that i would reach her. IT IS NOW 14:32PM to no avail. YOU ARE ONCE AGAIN IN BREACH OF THE FAIS ACT!!! You cannot promise feedback within a given TAT / SLA and not adhere to it. I have called 4 times now and each time i was told that she isnt available and that a message to call me back would be left. I called again a few minutes ago and was advised that she is now on lunch which she is entitled to and that i will wait until she is ready to call me back. AND THATS CALLED SERVICE DELIVERY? I asked for manager and was told that there are none avail and that i can stay on the line for as long as i like, that he will not be getting me a manager or will not be getting Lilian either. This was by an employee named Prayz. Is this the service your client should come to expect? I've since called another 5 times and each time i get through to an agent the call is dropped. Are you agents avoiding calls? All my calls are recorded, i have proof of every single call that was dropped on me. Im done with trying to give you the opportunity to resolve this case. Please be advsied that I am lodging my complaint with the Ombudsman today. </p>
Good Day
Please be advised that you will be contacted shortly.
Kind Regards
The Mobile Talk Team
Good Day
Please be advised that you will be contacted shortly.
Kind Regards
The Mobile Talk Team
Good Day Senisha
Please be advised that your husband Mr. Chetty has been contacted. We did advise him that we are currently liaising with Telkom regarding his query. Once we receive feedback we will contact him and advise accordingly.
Kind Regards
The Mobile Talk Team
Good Day Senisha
Please be advised that your husband Mr. Chetty has been contacted. We did advise him that we are currently liaising with Telkom regarding his query. Once we receive feedback we will contact him and advise accordingly.
Kind Regards
The Mobile Talk Team
Good Day.
Please be advised that if this issue isnt resolved by 12 today, i would need to cancel my operation. This will be as a direct result of Mobile Talk and Telkom not doing what you were supposed to do. This means that we as the client will be placed in a position where not only will we suffer a loss, but personal bodily harm as well. Both of these mean that you will be in berach of the FAIS ACT once again. I need this resolved by 12 today. Get your CEO and the CEO of Telkom involved if need be. This account was supposed to be closed as it never worked. We were billed because Mobile Talk didnt do what was asked of them all for a product that i never had access to. Unacceptable. If we dont have positive feedback by 12 today, i will take this further.
Good Day.
Please be advised that if this issue isnt resolved by 12 today, i would need to cancel my operation. This will be as a direct result of Mobile Talk and Telkom not doing what you were supposed to do. This means that we as the client will be placed in a position where not only will we suffer a loss, but personal bodily harm as well. Both of these mean that you will be in berach of the FAIS ACT once again. I need this resolved by 12 today. Get your CEO and the CEO of Telkom involved if need be. This account was supposed to be closed as it never worked. We were billed because Mobile Talk didnt do what was asked of them all for a product that i never had access to. Unacceptable. If we dont have positive feedback by 12 today, i will take this further.
Its past 12 and we still have no feedback, not even as much as a call!!! I have to put my health on the line because of your incompetence. I want this issue resolved now. Please call us back with feedback. I cannot have to run after you guys for something that you should have processed ages ago. We have to bear the brunt of your incompetence which is unacceptable. Your provide a product that never worked, then you dont cancel the damn thing and now we sit with the problems! I expect a call with positive feedback. We arent willing to wait until close of business today and will most certainly not be allowing this to be dragged out any longer. I expect resolution today!
Its past 12 and we still have no feedback, not even as much as a call!!! I have to put my health on the line because of your incompetence. I want this issue resolved now. Please call us back with feedback. I cannot have to run after you guys for something that you should have processed ages ago. We have to bear the brunt of your incompetence which is unacceptable. Your provide a product that never worked, then you dont cancel the damn thing and now we sit with the problems! I expect a call with positive feedback. We arent willing to wait until close of business today and will most certainly not be allowing this to be dragged out any longer. I expect resolution today!
Good Day Senisha Chetty
Please be advised that we are liaising with Mr.T. Chetty as he is the contract holder. We have just spoken to him and advised him what he needs to have done, in order for this to be resolved.
We will contact him later Today to confirm if all is in order.
Kind Regards
The Mobile Talk Team
Good Day Senisha Chetty
Please be advised that we are liaising with Mr.T. Chetty as he is the contract holder. We have just spoken to him and advised him what he needs to have done, in order for this to be resolved.
We will contact him later Today to confirm if all is in order.
Kind Regards
The Mobile Talk Team
We called the number you gave us, they advised that they cannot assist, they dont have a Collections Team. Please call us back and get us in contact with the correct people. We want a contact person and a relevant contact number. We cannot be sent on a wild goose chase! We need one given person that going to have this issue resolved today.
We called the number you gave us, they advised that they cannot assist, they dont have a Collections Team. Please call us back and get us in contact with the correct people. We want a contact person and a relevant contact number. We cannot be sent on a wild goose chase! We need one given person that going to have this issue resolved today.
Good Day
Please note that we have requested the Credit Bureaus to remove the arrear payment and written off status/default status from consumers profile and update to paid in full and closed.
The Credit Bureau update will take at least 7 days excluding weekends and Holidays.
Customers can draw a free Credit Bureau report after 7 days excluding weekends and public holidays.
· The Credit Bureaus contact details are as follows:
· Experian Bureau (consumers): www.experian.co.za or ***
· TransUnion ITC (consumer and businesses): www.transunion.co.za, ***, or ***
· KreditInform (businesses) ***
· Micro Lenders Credit Bureau (MLCB) ***
· Compuscan: www.compuscan.co.za or ***
· Website address: www.xds.co.za or ***
· Business Experian: ***
Do not hesitate to contact the undersigned should there be any enquiries pertaining to this matter.
Kind Regards
The Mobile Talk Team
Good Day
Please note that we have requested the Credit Bureaus to remove the arrear payment and written off status/default status from consumers profile and update to paid in full and closed.
The Credit Bureau update will take at least 7 days excluding weekends and Holidays.
Customers can draw a free Credit Bureau report after 7 days excluding weekends and public holidays.
· The Credit Bureaus contact details are as follows:
· Experian Bureau (consumers): www.experian.co.za or ***
· TransUnion ITC (consumer and businesses): www.transunion.co.za, ***, or ***
· KreditInform (businesses) ***
· Micro Lenders Credit Bureau (MLCB) ***
· Compuscan: www.compuscan.co.za or ***
· Website address: www.xds.co.za or ***
· Business Experian: ***
Do not hesitate to contact the undersigned should there be any enquiries pertaining to this matter.
Kind Regards
The Mobile Talk Team