FIfth Follow up - Breach of FAIS ACT - OMBUD Complaint

<p>You know that a company is a problem when the only manner in which you are able to get a response out of them is by following up on HelloPeter. </p> <p> </p> <p>Last week we lodged a complaint and had to run circles around ourselves trying to resolve the issue. A lady by the name of Ginny contacted my husband and was supposedly supposed to help resolve this issue. It seems like we had to follow up more than anything. On Thursday, at 5pm right before a long weekend, we were contacted and advised that first thing on Monday morning, she will resolve this issue and contact us. Not much of a surprise when we never received a call back. </p> <p>I had to lodge another complaint only to be contacted by Annie - a new person that would be taking care of the query. We were asked to email her our proof of payment which we had done hours ago. We are yet to receive a call to confirm if the email was received or how far this query is. My husband stressed the fact that the letter was needed today, it is now 14:35 and we sit with no feedbac****</p> <p> </p> <p>I have called the call centre a few times now, i either get cut off, or told that Annie is from support and doesnt deal with customers so cant take a customer services call. </p> <p> </p> <p>It seems that the people who deal with complaints are never reachable, dont have direct lines nor email addresses. </p> <p> </p> <p>I have stressed this a hundred times over. If we dont get this letter today, it means that we cant get the medical assistance we need in order for me to go for my procedure. If thats the case, it means that we as the client have suffered not only a financial loss, but also bodily harm for which i will sue. </p> <p> </p> <p>We have met Mobile Talk more than half way with making payment for a service that never worked - so we never received any services. Had Mobile Talk closed this account like they were supposed to, this default wouldnt reflect. At this stage, with all the emails, calls and complaints with no asistance, my legal advisor has a very strong Ombud and Court case. </p> <p> </p> <p>Having to run after you guys for feedback is getting rather old. We keep getting promises from different people who dont follow through. </p> <p> </p>