F*C*E* UP SERVICE

I have been trying to relocate my line since end of March 2021, first attempt appointment was made for 10am but the technician said it was for 3pm ,2nd attempt he can't access the cables, 3rd attempt I need to wait 7days on order for me to order a new line 4th attempt they can't verify me on the system I need to go into the store, 5th attempt got an appointment then get told the technician couldn't get hold of me and the order is canceled and I need to place an order again. WHAT THE F***? I then ask for the technicians name and number I get told they can't access that system. Telkom has been debiting my account every month and I don't even use the service that I am paying for. Telkom is F***** UP Period.