Disgusted Services Received

Good day

I'm seeking assistance as i have not gotten any help from the Telkom express store in the Chatsworth center.. I have taken a contract personally for 2 phones at the store on the 20th of March, in April my account did not get debited and as an result I was receiving smss stating my account is over due. I then went again personally to the store to find out what has happened, turned out they had gotten my account number incorrect and was assisted by another consultant who provided me with a statement to which I paid the full amount in cash ON THE SAME DAY..12 days go pass and the lady who assisted me called me stating that I owe R198 I had paid all that was provided in a statement and was not even activated on the system and till date still have not gotten any feedback as to why I am liable for this fee this was not communicated with me on the day and I have paid activation fee as per my contract .. I will like someone senior to contact me and ensure my account is active on the system and I will be debited on the 25th however I will not be paying the additional amount due to someone's one to many mistakes as its not the sale that only matters its the processes there after which matter.

I hope my issues will be resolved according.

Thank you