DISGRUNTLED TELKOM CUSTOMER

I am totally disgusted and would like TELKOM MOBILE TALK to be exposed for the pathetic service or non-service that they provide. I do believe that they too are indirectly "*****ing" from customers, as I believe they did from me; and i have been struggling after endless telephone calls to call centers and two visits to walk-in telkom shops to lodge disputes.

I received a telephone call from a TELKOM MOBILE call centre in February around 15-17 advertising a mobile wifi package. I agreed to the package and discovered same day that it was not what I expected, as I would have to spend too much money on data.

I cancelled the contract with 24 hours. I followed up with numerous calls to the call centre to ensure the device was collected. It was eventually collected. But lo and behold at the end of March and April a debit order was taken from my account totaling to an amount of R967.14 - for something that I did not have in my possession!

To date after numerous calls to the call centers and the two visits to the walk-in shops requesting that my money is reimbursed, I STILL HAVE NOT RECEIVED IT FROM TELKOM

I am totally disgusted at the poor service and the fact that they are NOT at all interested in the customers, but rather in what they can get out. I will not recommend anyone to take out a contract with TELKOM MOBILE - THEY TOOK MONEY FROM ME, AND REFUSE TO REIMBURSE IT.

I received an email stating:

Dear Customer,

Your case no ***1 is resolved. Please call 081180 for Telkom Mobile related queries and 10210 for Telkom Services and Products related queries. Please do not reply this Email.

Regards, Telkom SA

I just want to add, when I call that number I have to repeat the story with having to provide personal details, in order for them to access the case.

I REST MY CASE!