Disappointing Service

In the week of Black Friday I upgraded my Cellphone contract online. The deal that I selected was for a Samsung A31, with a Samsung Galaxy Watch Active. After I submitted the upgrade request, Telkom Call centre phoned me and confirmed my order. On Monday the 7th of December, another person phoned me who wanted me to take out a extra data package. I told them I wasn't interested, after which she told me that my Huawei is on it's way.. I explained to her that I didn't order a Huawei.

After the phone call I tried phoning Telkom several times and each time someone will tell me that it's not their problem, or I'm in the wrong department. Then they tell me to phone back the previous department and so it went on; no one wanted to help me.

Telkom said it's got nothing to do with them and I have to phone telecommunications. When I phoned them they said they don't know who was responsible for it , but they can't do anything about it (in a sense that they just don't care). I went to a Telkom store and they said I must phone again. I phoned in the store. Same story.... No department can help and they tell me that I have to phone the previous department again.

The shop assistant helped me log an incident, but I haven't heard back. The black Friday deal is over and I can't get the deal I was supposed to receive. If I knew that I would not get the deal in question, I had other great deals to choose from, from other service providers.

Everytime there is a problem with Telkom.