Deceptive! Dishonest! Dispecable

<p>I was contacted by Mobile Talk who told me they were a representative of Telkom and offered me what they referred to as a portable modem on a Telkom September deal for R299 per month. The device was delivered at my offices on Tuesday, 20 September 2016.<br />I contacted Mobile Talk on Wednesday 21 September 2016 to query what I deemed unauthorized debit orders. They indicated they would investigate and advise within 72 hours. On Friday, 23 September 2016 I was contacted by the Mobile Talk agent and advised that according to the recording I had agreed to value added services. I disputed this as based on the fact that I do not know what these value added services are or what they are for and challenged the fact that the agent who contacted me was not explicit on this.<br />I asked the agent who called me on Friday, 23 September 2016 to advise when the sim card would be activated on the device as it was still not connecting. He confirmed it should've been activated in 24 hours post delivery i.e. By Wednesday, 21 September 2016. To date the sim card is still not activated.</p> <p>On the morning of Monday, 26 September 2016 I contacted Telkom and they indicated that the sim has not been activated and I must contact Mobile Talk to do so. I immediately contacted Mobile Talk and agent confirmed that it was activated on their side and I must simply remove the sim and put it on again and the connection should work. He also indicated that he doesn't know why Telkom is confirming that sim is not activated.<br />In the afternoon of Monday, 26 September 2016 I tested the connection and it was still not activated; I then contacted Telkom (as it was outside office hours for Mobile talk) and they re-confirmed that the sim has not been activated and should be activated by Mobile Talk.<br />Based on what I believe to be deceptive and misleading regarding the value added services; the non adherence to the 24hour SLA for sim activation; what I deem dishonest in indicating that the sim is activated whereas it was not; and the inconvenience caused by multiple contact with Mobile Talk I have submited a cancellation request for my contract with immediate effect and would like the device to be collected immediately.<br />I want nothing to do with Mobile talk or any of its representatives due to the poor service and dishonesty.</p> <p>Z Mabena</p>