Deception and Unauthorized Debits

<p>I was called by Mobile Talk who told me they were an agent of Telkom and offered me what they referred to as a portable modem in June. The lady on the other side of the phone assured me, after I asked approximately twice that it was a portable modem and I would only be paying R199 per month for a total of 15gb of data and that no amounts would be taken before I have recieved the package.</p> <p> </p> <p>The very next day after I concluded the purchase, two R49 were debited from my account and on enquiry I was told it was "value added services" which I specifically remember saying no to and besides, even if I had agreed, I had not received my package. Furthermore, on the very same friday, I was told my package would take approximately 7 - 10 working days which was fine since I'd be on leave the following week. On the Monday they called to say they were at my offices and we're returning the package since I was not there, I told the gentleman that I was not at work and would only return the following week. The same Wednesday they called again and said they were returning the package to the warehouse since I was unable to receive it but failed to tell me that this would result in a cancellation of my contract. </p> <p> </p> <p>A week passed after returning to work and on enquiry I was told they wouldn't deliver anymore since I failed to receive the package twice but eventually they reinstated delivery and I got my package. To my surprise it was a router that needed a power source to work and not a portable modem as I had been promised. Again on equiry, the agent told me the router was portable as I can move it around in my house and I can plug it in "anywhere" and that they were following the script given by Telkom even though they also did not believe it was a portable mode.</p> <p> </p> <p>I asked for the package to be collected (within the cooling off period) and all amounts taken thus far to be refunded. The package was collected but the R98 that was debited from my account was not returned and they refused to do so. </p> <p> </p> <p>In July, after canceling the contract, Telkom debited my account with R258, even after I had cancelled my contract within the cooling off period and besides, it would have been a deviation from the R199 I was told. The amount was reversed and nothing was debited in August. Yesterday again, a debit of R150 went off my account with the description moble talk.</p> <p> </p> <p>This company is not answering their phones. I want my money back and my details cleared on your database as I requested before. I have had many ups and downs calling to find out what's going on. I'm done with that I just want my money</p>