Debiting my account for a cancelled order

<p>Good day</p> <p> </p> <p>A gentleman sold me a very impressive package from Mobile Talk that can with a total of 13 gigs of data and a tablet.</p> <p>The device is delivered and i then get a call from an agent asking to deliver the secondary sim for 2 gigs.</p> <p>I found out that the device has come with a 1 gig sim and another 2 gig sim will be on its way. 2 sim cards for one tablet.</p> <p>What about the other 10 gigs of data, i asked her. She has no idea what i am talking about.</p> <p> </p> <p>I call Mobile Talk to cancel the order and reimburse me with the administration fee.</p> <p>they said they will contact me to arrange pick up of the device and sim.</p> <p> </p> <p>This was at the begiining of the week.</p> <p>I have yet to be contacted and it is Thursday.</p> <p>What makes things worse is that my account was debited this morning by Mobile talk for the monthly debit order.</p> <p> </p> <p><br />The agent had sold me something completely different to what i have received.</p> <p>I have no idea what to do now.</p> <p> </p>