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deidreclssn D

1 reviews | Active since Jul 2017

21 Jul 2017, 11:50

Debit order cancelation and cancelation of ADSL 3 months later I owe money

<p>I phoned about 3 months ago to cancel and return the package recieved</p> <p>RAM had collected the package,I had confirmation that this was cancelled and not to worry as everything was cancelled.Everymonth I had a deduction on my account and querryed it with mobi talk which they always said we have cancelled succesfully and I was given reference names with whom I has spoken to.</p> <p>Now after all the months I recieved a call from Debt-In (lawyers) that I need to pay R3000.00 for something I had returned and cancelled within 7 days and had no use of.</p> <p>Please check all my voice recordings made to you from ********** confirming all my correspondence with you as cancelation was done from this no.</p> <p> </p> <p>As this is putting me in a bad light on my credit profile that was not created by me but by Mobile Talk.</p> <p> </p> <p>Ref No:MTI ********** 1</p> <p> </p> <p>Thanks if someone can urgently call me or respond to me with this regard as I am very Irate at the moment.</p>

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Replies (2)
Mobile Talk
Mobile Talk's reply21 Jul 2017, 11:53
Official

Good Day

We do apologize for the inconvenience caused to you.

Please be advised that you will be contacted and assisted shortly.

Kind Regards

The Mobile Talk Team

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deidreclssn D's update01 Nov 2017, 11:13
Reviewer Update
At this moment I am tired of you guys I recieved a call again today this time I owe R4000.00 that should be paid immediately,I am listed on ITC now because of something I dont have or own for atleast, Everytime I recieve calls form Debt in saying I owe I speak to different people and need to re-explain my situation all over I have reference numbers peoples names but still im sitting with this terrible account you first say its a telkom issue then mobile talk I dont know anymore where the problem is If this does not get sorted out i will be forced to take this up with the Ombudsman/credit proctection because I can not deal anymore and I want my name to be removed form the ITC lsiting. No one calls to apologise you just recieve a pathetic automated response.Worst service ever!!!!!!!!!