Customer service poor

<p>I was contacted by mobile talk a few weeks back, they offered me a an unapped, unshaped LTE package. The package sounded very promising and quite affordable. At the end of the day, i accepted the contract on the condition that it would be activated at the end of the month (i had to give my current service provider notice to avoid a "double" payment). just over a week ago, i received the LTE package, we inspected the contents, no problems. We were all very excited to try out this new service, but had to wait till month end to try it out.</p> <p> </p> <p>Something was bothering me about the early receipt of this package, so i contacted Telkom Mobile to make sure that the package would only commence at month end i.e. first debit end of September. to my surprise, Telkom informed me that the package was activated and my first debit order would be now - end of August! Telkom could not assist me further and they reffered me to Mobile Talk.</p> <p> </p> <p>When i got throught to Mobile Talk, and after telling my story, the operator on the other end asked me: "If you only requested that the package be activated month end, then why did you accept the early delivery in the first place?" The error is my problem??? I am still very interested in this package, but havent yet had the opportunity to try it out. Even after all of this, I still really want to give it a go! My simple request is to move the debit date to end of September - the sim is still in the "card". The router has never been turned on! The operators response was that he would cancell the contract and collect the package, he then informed me that I would have to call in to reapply for the product. ?????</p> <p> </p> <p>I insisted to speak to a floor manager, he was unavailable and would call me back. I called in later that day as i hadnt heard from them yet, again, he would call me back. This was on Tuesday, still nothing! In fact, i still havent received the promised email to confirm my original discussion with the sales rep.</p> <p> </p> <p>After speaking with my wife, and after reading all of these terrible reviews, i am worried about getting sucked into months of double debits and poor service.</p> <p> </p> <p>Mobile Talk, please contact me as a matter of urgency. </p>