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Ashea S

1 reviews | Active since Nov 2014

15 Aug 2016, 13:36

Contract Cancelled

<p>I took a contract three months back with mobile talk and cancelled it within 7 days but I'm still been debited.this morning R1000 was debited to my account. My id number is ********** 259086 and I would like this finally cancelled as I was told on three occasions that this has been done.</p>

0
Replies (5)
Mobile Talk
Mobile Talk's reply15 Aug 2016, 13:40
Official

We do apologize for the Inconvenience caused to you.

Please be advised that you will be contacted shortly.

Kind Regards

The Mobile Talk Team

Best regards,

AS
Ashea S's update16 Aug 2016, 11:52
Reviewer Update

please may Mobile Talk resolved this matter as I have been send from Telkom yo mobile.i took a Telkom contract with mobile talk and not at any stage I spoke to Telkom

Mobile Talk
Mobile Talk's reply16 Aug 2016, 12:04
Official

Good day,

We have tried contacting you regarding the above compliant however your line was bad.

We have cancelled off your contract as requested and ceased the lines.

You will need to call 081 180 regarding your billing as we do not debit your account and Telkom has set aside for customer to call their help line to get assistance with a refund as that’s the process all customers follow.

Thanks

Mobile Talk

Best regards,

AS
Ashea S's update16 Aug 2016, 12:15
Reviewer Update

please confirm when was this canceled and why should I call Telkom if I never took a contract with them.

please make sure that I'm not debited again for this as I spoke and returned the contract to mobile talk not telkom

Mobile Talk
Mobile Talk's reply16 Aug 2016, 13:35
Official

Good day,

Kindly be advised this deal belongs to Telkom as we only do the marketing part of the deal.

We have escalated the cancelation 10/05/2016 to Telkom and line was cancelled after the device was collected.

Mobile Talk

Best regards,