Complete lack of regard for client service

During last year, I was looking to get internet for my residence, but due to the unavailability of fibre/adsl lines and the bad LTE/3G signal, i was having some trouble deciding on a way forward.

Then at the back end of the year we were pleased to see telkom were rolling out there fibre lines in our area, but our complex was only going to be connected at a later stage.

Mobile talk gave me a call wanting to offer me a fibre package, but i explained that we were yet to have lines available. The operator then proceeded to offer me a lte package, due to the bad signal at our complex i was reluctant, until she explained that i would be able to migrate to any package (adsl/fibre) at anytime, at no cost. This seemed like a great way of getting connected with no obligation to complete lte contract if the lines becaom availble. Sure enough i took the LTE package and i was connected 2 weeks later. A month or 2 later the lines where pulled through and i wished to migrate to the fibre package. It was at this point that i was informed that this is infact not allowed as "you may not migrate from a mobile package to a fixed line package". After months of requesting the recordings of the order call, i eventually got a transcript of the call, in which it states that i was indeed told i could do this, only to be dismissed and pushed to take my migration request up with telkom as only they could do it.

I am still awaiting feedback from them, as it has been 6months since my initial request.