Complaint

I am very unsatisfied with the service I received this far form your company. When one of your agent called me to take out a contract and at first I was hesitant, however I thought, let me give it a try - what a big mistake. Firstly, the agent confirmed that I will not be billed out of bundle rates and she will have it capped for me, she did not inform me that I will be paying a sim/activation fee and for the past 3 months I have paid fees way over the amount that was initially agreed upon. This is a breach on contract. I called on 26 July 2017 and spoke to a Lillian who said she will have this sorted out within 48 hours, on 28 July Mila called me to confirm that they are still working on it, in between this date and the 10th of August I spoke to 2 other agents as well, on the 10 August I spoke to Christina, who was also unhelpful with resolving my query and also did not come back to me and 15 August I spoke to Christina again who still did not come back to me, 21 August I spoke to Sandile who also did not come back to me and I am still waiting for Lilian to call me when I first lodged the complaint. So now tell me, how long does it take to have an issue resolved at your company with staff members that does not know anything about customer service. This is a breach of contract, I want my money refunded and the device can be collected.