AC
Alton C

1 reviews | Active since Dec 2016

01 Dec 2016, 08:15

Cancellation

<p>I took out a contract with mobile talk, the very next day. Before it could be picked, before it could be confirmed I called and cancelled the contract. 2 the following week I get a msg, to say it's picked, I called again, the rude operator cut me off. I called again and she said couldn't hear me. I told her I canceled and what's happening? She said it had to be authorized to be canceled, OK if so why should it take more than a week. Ffg day couriers called for delivery and I told them it's cancelled I'm not accepting delivery. Yesterday I see mobile talk debited money from my account. This is absolutely ********* customer service. </p>

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Replies (2)
Mobile Talk
Mobile Talk's reply23 Dec 2016, 11:29
Official

Good Day

Please be advised that this was a billing error on our side, however a refund will be process for you in early January.

Kind Regards

The Mobile Talk Team

Mobile Talk
Mobile Talk's reply05 Jan 2017, 09:12
Official

Good day,

Kindly confirm a refund of R150 is reflecting on our side.

We will process the refund today.

Trust all is in order.

Kind Regards

The Mobile Talk Team