Blatant lying, refusal to assist

On 15 December 2015 I was called by Salesperson is Vinette Naidoo, employee number 8718 and offered a Telkom Mobile Broadband contract for a monthly amount of R 499.00, with a once off R150 connection fee. Vinette assured me that the account was completely uncapped with an expected download speed of 21Mbps (I queried this several times to make sure). Vinette, after promising that it was uncapped said that I could have a trial contract for one month and cancel without obligation during that time. This, as it turns out was patently false.<br> On 21 December 2015 I received the device whereupon I learned that it was in fact a capped a count at 30GB per month. I immediately contacted Mobile Talk to cancel the account and was assured that it was attended to.<br> On 25 January 2016 my account was debited by R499 and R150<br> On 27 January 2016 Annie Davids advised that it would take up to 6 working days to effect my refund. and that I must e-mail my bank statement to effect payment, which I did.<br> now after more than a month and several phone calls later, not only have I not been refunded, my account has been debited again for R592.46.