OM
Oliver M

1 reviews | Active since Oct 2014

28 Feb 2016, 16:48

Billed For A Service That I'm Not Subscribed To.

A few months ago I was mislead into a mobile talk LTE contract and upon realizing that it wasn't the product I had agreed to subscribe to, I returned it immediately. <br> <br> After doing their investigation, Mobile talk even went and refunded me the R150 delivery/whatever cost they had debited from my account. Fast forward to February 1 2016, I was debited R275 more than what i usually pay for my 8ta contract and when inquiring why, I was told it was for the Huawei LTE line that I was subscribed to.<br> <br> Now I've phoned all branches of telkom since and haven't been making any progress. They keep passing me on to the next department, having me repeat my situation and then proceed to giving me a reference number with the promise of an agent getting back to be. To this day, I've had zero calls from any such agent.<br> <br> <br> *** Mobile Talk, this makes no sense!!! Why am I being billed for a service I don't have???<br>

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Replies (1)
Mobile Talk
Mobile Talk's reply28 Feb 2016, 17:00
Official
Hello Mumba89,

Thank you for your enquiry.
Please be advised that you will be contacted Monday, 29 February 2016, and will be assisted.


Kind Regards
The Mobile Talk Team