OM
Oliver M

1 reviews | Active since Oct 2014

22 Dec 2015, 16:30

Billed After Having Cancelled A Misleading Order

I was phoned by a mobile talk agent regarding a new LTE contract. I was told the LTE line would be uncapped, at speeds of over 90Mbps, could connect at over 30 Meters to over 20 machines and would only cost me R499/pm. I asked about three different times if the line would be uncapped & the agent said yes. Since I was already planning to upgrade my 2Mb uncapped line from Telkom, at R600/pm, I accepted the deal (no-brainer).<br> <br> About three weeks later, my package arrived so I took out the receipt and it read, 20Gig/pm x 24 at the cost of R399/pm.<br> <br> This was obviously not what was sold to me, so I decided to rather just upgrade my existing 2Mb line to 4 Mbs & I phoned mobile Talk to cancel the contract. The agent I was speaking to asked if we could listen to the call together but I declined because I remembered how it all went and didn't have the time. <br> He then basically told me that if I had been misled, which I obviously was, I wouldn't be charged the R150 delivery fee & since I hadn't opened the wrapper around the router box either, I wasn't worried. <br> <br> Fast forward to three days ago on the 19th/12/2015 a debit order of R150 went off from Mobile Talk & I'd like to know why??

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Replies (1)
Mobile Talk
Mobile Talk's reply22 Dec 2015, 16:41
Official
Hello Mumba89,

Thank you for your enquiry.
Please be advised that you will be contacted shortly.

Kind Regards,
The Mobile Talk Team