Beyond disgusted - Breach of FAIS ACT - OMBUD Complaint

<p>I have called the ***number over 15 times, select an options and the monite an agent answers, the line gets dropped. </p> <p>Earlier this morning my husband received a call from Annie who asked that we email her our proof of payment so that she can escalate our letter request.</p> <p>This was emailed to her and we never received a response. I had to once again take to hello peter to get a response saying the proof of payment doesnt reflect the amount paid.</p> <p>Now im sorry, im no genius, but which bank in todays time will issue a cash deposit receipt that doesnt reflect the amount that was paid????</p> <p>the receipt i emailed through very clearly on the second line reflects "CD ********797" it doesnt take a genius to know that CD stands for CASH DEPOSIT of R797. </p> <p>The amount reflects in big bold letters with a number of ****'s. </p> <p>Because someone didnt bother taking the time to check before responding, this escalation has been delayed once again. </p> <p>How is it possible that an escalation can be dealt with in this manner? that replies are giving without triple checking. </p> <p>We want this letter befire close of business today. </p> <p>Mobile Talk need to catch a serious wake up. </p>