BEWARE OF MOBILE TALK

In November I was offered a WIFI deal. At first I agreed but a day later I cancelled as my husband and I preferred to wait until fibre was installed in our area. I received a message confirming the order was cancelled.

The same month my account was debited. Because of this my Telkom debit order went RD and Telkom had charged me a further R200 penalty fee. Mobile Talk should reimburse me the R200 as it's their fault. I sent them a few emails before getting a response, which was that they have cancelled the contract but the amount I was debited was an insurance cover called My Home with Life which I don't remember ever taking. Then I received another email saying my query was resolved. But it was NOT.

Again in December another debit order went through my account, although I was able to reverse it, it is becoming quite frustrating that Mobile Talk is still putting debit orders through my account and I must be the one to pay the bank charges.

I have tried contacting them, sent them emails upon emails to stop the debit orders and reimburse the R200 penalty charge but no response from them.

It's being a nightmare dealing with Mobile Talk. Never again will I ever entertain their call.

REIMBURSE MY MONEY !!!!

Judy