Bad Telkom!

My husband has 3 mobile contracts with Telkom. He is a cancer patient and he is not able to handle the poor service delivery of Telkom. I tried to cancel the contracts on the website for several weeks, to no avail. The website is really not customer friendly at all. I contacted the customer line, but was told they could not help me. We have to go to the Telkom shop. We arrived this morning (09/07/2020) after a doctor's appointment. We were numbers 5 and 6 waiting (with no support for the elderly/handicapped) outside on the stoep in a cold wind. We waited for 20 minutes with no movement in the line and we call it a day. The first in line told us that there is only 1 service point available to help the customers. We are disgusted at the service delivery of Telkom. Maybe it is the only way to keep customers - by making it impossible for customers to leave.