Bad service and LIES

Good day,

I have an existing contract with Telkom where I get 5GB+5GB - In January I received a call from Shaazia at Mobile Talk whom advised me that I was chosen for their Wireless Broadband deal/promotion, where my existing contract with Telkom would be 'upgraded' with 10GB+10GB.

I told her that I would think about it and asked her to call me back the next day, which she did. I distinctly remember asking her (1) If this deal was indeed an upgrade as I do not want to end up with two contracts and she assured me that it was an 'upgrade' and (2) If I was going to receive 10GB+10GB and she confirmed that my understanding was correct.

When I received my package, the delivery note stated 5GB@R249 subscription and when I phoned the M/Talk call centre I was told that it must have been a typing error.

Trying to get assistance from the M/Talk call centre is an absolute nightmare, and when I called to say that I want to cancel my contract - Christine asked me why and I told her of my issue - then she informed me that I will be liable for cancellation fees! When I asked her why, she spoke to me in a very condescending tone and was told that she will have to listen to the recording. I was called back the next day and she confirmed that I was definately mislead by the call centre agent (then she referred me to Telkom to enquire about the cancellation fees/refund) - I can't understand why M/Talk makes such a huge mistake and won't take responsibility for it, now Telkom has to sort out their mess.

On the 26/02/2018 my account was debited with an amount of R461.45. I have a case number which I received from Telkom (ref: ********** 9) All I need to know is how this issue will be resolved.

PS: I am not at all impressed with your service!!