Bad horrible service from Telkom SA jabulani mall

On Dec 5 2021 i went into your Telkom store in Jabulani mall & spoke to Nosipho to request a cancellation *** which was supposed to have ended 4 Jan 2021 & i would have been charged a pro-rate amount the following month. Then called your call centre which i was told the contract was not cancelled, that is why i was charged again Jan 2021. Then another bill went off Feb 2021. I was advised to go back to the store to have query it since it was not done via the call centre. Then today i am here at the Jabulani Mall requested to speak to the manager, a lady the name Jabu attended to me & told me that she will request a refund from Nosipho who is supposedly no longer working for Telkom SA. I had a contract with Telkom SA & not with any indivual why should a refund come from an individual for a mistake they did while their were working from Telkom SA. I would never come back again to take another contract from Telkom SA & i will be sure to tell more people about the ********** service one receives at this Jabulani mall staff & their manager