Zero Star Customer Service and Accounting

Customer service is non existant!! And the accounting department is absolutely useless. I received notice in May last year that the account was in arrears with R841. I asked for the account to be suspended indefinitely and also enquired about a payment which was made that didn't reflect on the statement. Nobody ever rep**** to me.

Nevertheless - I made payements worth about R1200 since then - and then I get notice again that the account is in arrears with R1400 odd. How is this even possible when nothing was purchased on this account.

These guys can't talk to you over the phone and when they do, they promise to send detailed statements but nothing ever comes through. They still have no response as to why statements don't reflect payments made.

I asked them to suspend this acccount, and confirmed on the phone that this would stop the monthly fee as well (R161 for doing nothing).

Somebody better sort this out quickly - or the next step is to the ombudsman and full social media.

Disgusted!!!