Zero customer service and ******* hand over

Worst company I've ever dealt with. Absolutely zero customer service. They handed me over for collection after a month, AFTER i had made a payment arrangement with them. This was in January, in February a collection company phones to say I've been handed over. First of all, by law, you can only hand over an account of 3 months of non payment and also non contact. I have proof of emails i sent them also with an arrangement on and received no response from them. Also, my statement says I owe R3300 to them, when i phoned to find out my settlement fee, they told me an amount of over R5000. So they are definitely taking a chance. No one from customer service responds and they say i must talk to the collection company. I contacted the collection company and they said i must speak to mobicred. So it is also a back and forth situation that no one wants to help me with. They certainly DO NOT CARE ABOUT THEIR CUSTOMERS.