WORST SERVICE I'VE EVER RECEIVED FROM A CREDIT PROVIDER!!!!!

I've been trying to get an account with these people since mid 2021. In December 2021 i called in they promised me they would reset my account but that never happened. Mar 2022 I called again and to their credit I was guided through the steps and I was able to reset my account. I completed the application and sent through my documents in March already. It's now mid May and When I called for feedback on my application, I'm being told yes my documents were received but the application expired and it needs to be reset then I have to AGAIN go through the application process. WORST SERVICE I'VE EVER RECEIVED FROM A CREDIT PROVIDER!!!!!